OVERVIEW
Everyone works so hard to get the hotel phone to ring – sales people pound the pavement looking for business, marketing analyzes and crafts the perfect marketing message, revenue management reviews the competition and the market to make sure our pricing is right – and finally success – the phone rings! The customer is calling us. Now what?
This program provides the training, knowledge, and proven system to ensure that once a customer decides to pick up that phone to make an inquiry – that we can turn them from a looker to a booker!
We make answering reservation inquiries a positive and caring experience for your potential guests so that you can grow your sales and build a loyal customer base.
COMPLETING THIS COURSE WILL HELP YOU:
- Understand your role in the guest booking cycle
- Start every call out in an upbeat positive manner
- Ask the right questions, in the right way to better understand your callers
- Set yourself apart from your competition by presenting a compelling story to your callers
- Upsell the offer, close the sale and increase profitability
WHO SHOULD TAKE THIS COURSE?
Anyone who might pick up a reservation call!
- Front desk agents
- Night auditors
- Reservations agents
- Sales managers
- General managers
- Property owners
The class price includes training modules, participant manual, and a one on one phone coaching session to practice.